Frequently Asked Questions
What are your order requirements?
Minimum opening order is $300; minimum reorder is $150. Order by pack size or multiple increases. Paddywax reserves the right to increase quantities to meet minimums.
What are your payment terms?
We accept MasterCard, Visa, American Express, and Discover and can also do Proforma. Net 30 Terms available with supplied credit references and an approved credit application after payment received on opening order.
Do you allow retailers to sell your products online?
Yes! Our expectation is that retailers sell our products on your proprietary website. Retailers are not authorized to market, advertise, list, offer for sale, sell or fulfill orders for any Paddywax products as a seller on any third-party marketplace. This includes, but is not limited to, Amazon.com, ebay.com, Walmart.com, Jett.com.
Do you have a pricing policy for online retailers?
We do! All online retailers are required to review and agree to Paddywax’s MAP Policy. Paddywax LLC requires that any lower price than MAP (Minimum Advertised Price) shall not appear on websites or be communicated electronically unless approved in writing by Paddywax. Any violation of the MAP Policy will result in a suspension of orders and shipments of Paddywax product. Orders will be terminated and shipments cancelled upon repeated violation.
Why do some of the products in my shipment differ from one another?
Variations in color and finish are not flaws. These features are inherent to the handmade process. Colors may also vary slightly from description in the catalog.
What is your return policy?
Claims must be made within 5 days upon receipt of shipment. Please inspect goods upon receipt. Credits will be given on individual items that are damaged. Replacements will only be sent if an entire case pack is damaged.
How do I initiate a return?
Please email Customer Service at customer.service@designworksink.com We’re happy to help! In your message, please include your store’s name, order or PO number, pictures, and any other information you’d like to add.
Does DesignWorks Ink have any sibling brands?
Yes! DesignWorks Ink is one of three specialty brands under the DesignWorks Collective umbrella. Our sister brand is Paddywax, a candle brand. Our handsome brother, Olivina Men, is a natural grooming products brand.
Terms of Purchase:
All overdue invoices carry 1.5% charge per month. 15% restocking fee. Product is sold for resale at retail only and may not be redistributed at wholesale. Buyer’s shipping address is the sole site authorized for retail sale. Any other location must be pre-approved in order to protect existing customers. Orders subject to factory approval.